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  FAQS

 

what do I need to bring to nursery for my child?

what happens if my child has an accident at the nursery?

how are complaints addressed?

ofsted report

What do I need to bring to nursery for my child?

We provide meals, snacks, milk and milk bottles. We ask that you provide nappies, wipes and cream. A spare set of clothes, wellington boots and a coat in the winter and a sun hat for the summer. We also encourage you to bring family photos so your child can see familiar faces during the day.

The meals and snacks we provide are prepared freshly on site by our chef and provide a healthy, balanced diet whilst utilising seasonal local produce. Menus are displayed and copies are provided on request. We provide fresh milk and children have access to water throughout the day. We also provide formula milk. Please inform your child’s key-worker which brand your child is use to.

Documentation - why so much paperwork?

It is of the upmost importance that we obtain as many details about your child as possible to ensure his/her welfare at nursery. Before your child's start date the Nursery Manager will issue an information pack for you to complete and bring with you on your child's first settling in visit. This pack is your contract with Dragonfly Day Nursery explaining your commitment and the Handbook which gives you a brief overview of some of our policies and procedures.

Your Key person makes their first contact with you the week before your child is due to settle into the nursery by calling you to introduce them to you and to arrange a home visit. On this day you will go through all the forms with the Key person and this will take approximately an hour to an hour and a half. This contains all the personal information about your child that we will require to support them throughout nursery life. We will request for information regarding personal contacts, emergency contact details, family information, medical details and forms which require your signatures.

We are sure you can appreciate there are many legal requirements to which we must adhere. When staff request signatures or information from you, this is because we have a legal duty to obtain this.