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care & education

partnership with parents

key person

settling in

food & nutrition

special educational needs

daily routine


opening times

There is a CCTV system operating to cover the front, side and garden areas of the nursery.

To enable us to monitor people entering the building the nursery has a secure entrance system and visitors to the nursery must ring the bell. We will not allow a child to be taken away from the nursery by any person other than the parent or main carer. If you are unable to collect your child on a particular day, you need to inform us in advance. If this is the case, a password system will be operated and identification required.

All members of staff who do not recognise a person will ask them their full name and who they have come to collect. Staff will ensure they ask the Room Leader or Manager on duty to check the information before releasing the child and the person collecting will not be left unattended in the nursery.

All visitors are required to produce identification, are escorted in and out of the building and must sign the visitors book upon arrival and departure.

It is vital that all parents inform the nursery of any personal changes to their or their child’s personal details, particularly emergency and collection contacts. The Nursery management will not change a child’s personal details unless authorised or requested to do so by the parent.

We ask all parents to refrain from letting anyone into the nursery; for example, when you are leaving the building please do not hold the door open for someone else who may be coming through. All visitors to the nursery must be let in by the Nursery Manager or a member of the nursery team.

What should I do if I have a concern?

If you have a concern that you wish to address in relation to the care your child receives at the nursery this should be raised immediately with the Nursery Manager. The manager will listen and endeavour to work with you and the team to reach a resolution. The matter will be logged on a concern or complaint form depending on what the matter relates to. We would ask you to offer the Nursery Manager the opportunity to resolve the situation in the first instance. Please feel free to speak to the room leader.

You can also raise a complaint with Ofsted by contacting them on 0845 404040.