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Dragonfly Day Nursery aims to ensure that all children are safe from potential neglect, harm or abuse. Working with our children, parents, external agencies, and the community to ensure the welfare and safety of children and to give them the best start in life. We will respond to any suspicion of potential abuse in any way, which respects the child’s rights and reinforces the adult’s responsibilities to the children. We will take appropriate action in relation to known or suspected abuse.

To Prevent any abuse

The nursery follows an integral safer recruitment procedure to ensure all employees have been fully checked and are suitable to work in a children’s day nursery.

All employees are subject to:

         •    2 satisfactory references
         •    A satisfactory enhanced Disclosure and Barring Services (former CRB) check
         •    Proof of identification
         •    Proof of qualifications
         •    Satisfactory health declaration
         •    A full employment history (all gaps must be accounted for)
         •    A full induction ensuring they are fully aware of all our strict policies and procedures especially on child protection and safeguarding
         •    All permanent employees will be subject to a 6 month probationary period and will only be made permanent once this successfully come to an end and we are completely satisfied.

The nursery has named officers responsible for:

         •    Child Protection Officer (CPO): Farjana Begum
         •    Designated Safeguarding Co-ordinator (DSCO): Kirat Sangha

All staff attends regular training on Child protection and safeguarding. Here in Newham the training levels are as follows:

         •    Level 1 – provide the staff with general knowledge about child protection, understanding abuse, the signs and symptoms, “what to do if you’re worried about a child is being abused”, introduction into the systems within Newham, learning the role of the LSCB and the local authority.
         •    Level 2 – learning about inter-agencies roles and responsibilities, understanding how to work with families, children and other agencies, understanding information sharing, professional boundaries, record keeping, learning about the child protection register, and how to deal with an unsatisfactory response from an agencies response to an alleged offence.
         •    Level 2a – this is purely for the designated safeguarding co-ordinator to understand their role and responsibilities, how to deal with professional allegations, the processes and outcomes, safe and high risk restraints, and managing children’s challenging behaviour through the step down procedure.

Staff training is renewed:  _Staff members every 3 years
                                              _Managers and DSCO- every 2 years

No staff member will be left alone for long periods with individual children.

Temporary staff, students and visitors will all have an interview process and induction. They will also be given our company’s handbook detailing our policies and procedures and our safeguarding policy which it is their duty to carry out during their time at the nursery. They must never be left alone with children and will not take any responsibility for any child.

All staff and students must pass a police/DBS check before they can start working at Dragonfly Day Nursery, or an action plan arranged by a manager or deputy manager until the DBS is obtained by us.

Dragonfly Day Nursery has a DBS Register record that lists each staff members issue number and when registered, Staffs DBS will need to be reviewed every 3 years by the company.  We hold a DBS Register for all students and Agencies.  This is located in the Student and agencies folder.

The categories of Abuse are

         Physical Abuse
         Sexual Abuse
         Emotional Abuse

Physical Abuse

Physical abuse often involves a act of physical harm upon another. It can also include when a parent or carer fabricates the symptoms of or deliberately induces, illness in a child.

Signs of physical abuse may include:

         • Unexplained bruising, marks or injuries on ANY part of the body
        • Bruises in clusters often found on the upper arms or outside of the thighs
        • Cigarette burns
        • Human bite marks
        • Scalding
        • Burns

Changes in behaviour that can also indicate physical abuse of a child:

        • Fear of parents approaching for an explanation
        • Aggressive behaviour or severe temper outbursts
        • Flinching when approached or touched
        • Depression
        • Withdrawn
        • Running away from home

Emotional Abuse

Emotional abuse is the persistent emotional maltreatment of a child. The long term effects of this on a child will affect their emotional development. Some levels of emotional abuse involves all types of maltreatment of a child, though it may occur alone.

Changes in behaviour that can also indicate emotional abuse of a child:

        • Neurotic behaviour e.g. sulking, hair twisting, rocking
        • Being unable to play
        • Fear of making mistakes
        • Sudden speech disorders
        • Self harming
        • Fear of parents being approached regarding their behaviour
        • Developmental delays in terms of emotional progress

Sexual Abuse

Sexual abuse involves forcing or enticing a child to take part in a sexual act. This doesn’t always include high levels of violence, whether a child is aware or not about what is happening. Sexual abuse can be carried out by both males and females of all ages.

Signs of sexual abuse may include:

        • Pain or itching in the genital area
        • Bruising or bleeding near genital area
        • Sexually transmitted disease
        • Vaginal discharge or infection
        • Stomach pains
        • Discomfort when walking or sitting down
        • Pregnancy

Changes in behaviour that can also indicate sexual abuse of a child:

        • Sudden or unexplained changes in behaviour e.g. becoming aggressive or withdrawn
        • Fear of being left with specific person or group of people
        • Running away from home
        • Having nightmares
        • Sexual knowledge which is beyond their age, or developmental level
        • Sexual drawings or language
        • Bedwetting
        • Eating problems such as overeating or anorexia
        • Self harming
        • Mutilation
        • Sometimes suicide attempts
        • Saying they have a secret that they cannot tell anyone
        • Acting in a sexually explicit way towards adults


Neglect is the persistent failure to meet a child’s basic physical and / or psychological needs. This often results in serious impartment of a child’s health or development. Neglect can also occur when a mother is pregnant. This is often in the form of substance abuse. Neglect also includes neglect of, or unresponsiveness to, a child’s basic emotional needs.

Signs of neglect may include:

        • Constant hunger, sometimes stealing food from other children
        • Constantly ‘dirty’ or ‘smelly’
        • Weight loss or being constantly underweight
        • Inappropriate clothing for the conditions

Changes in behaviour that can also indicate neglect of a child:

        • Complaining of being tired all the time
        • Not requesting medical assistance and / or failing to attend appointments
        • Having few friends
        • Mentioning being left alone or unsupervised.

Domestic Violence

As a childcare provider we will come into contact with many families. Domestic violence can affect both women and men and equally any children within the family. Domestic violence is sometimes known as or referred to as Domestic Abuse.

Domestic Violence can take form in many different ways such as physical, psychological, sexual, financial violence. These forms often take place in an intimate or family type relationship and form a pattern of threatening and controlling behaviour. This can include forced marriage and so-called ‘honour’ crimes. All forms of domestic violence come from the abuser’s desire for power and control over and intimate partner or other family member. Domestic violence is repetitive and can be life threatening.

As a member of staff you must be aware of potential warning signs of domestic violence.These are:

        • Seem afraid or anxious to please their partner
        • Go along with everything their partner says and does
        • Check in often with their partner to report where they are and what they’re doing
        • Receive frequent or harassing calls from their partner
        • Talk about their partners temper, jealousy or possessiveness
        • Have frequent injuries with the excuse of “accidents”
        • Dress in clothes designed to hide bruises or scars (e.g. wearing long sleeves in summer or sunglasses indoors)
        • Be restricted from seeing friends and family
        • Rarely go out in public places without their partner
        • Have limited access to money, credit cards or the car
        • Having low self-esteem even if they used to be confident
        • Show major personality changes (e.g. an outgoing person becoming withdrawn)
        • Be depressed (sadness or hopelessness or loss of interest in daily activities), anxious or suicidal
        • Using makeup to hide bruises

If you suspect a parent is being subjected to some form of domestic violence here are some dos and don’ts which you could follow:


        • Ask if something is wrong
        • Express concerns
        • Listen and validate
        • Offer help
        • Support his or her decision


        • Wait for him or her to come to you
        • Judge or blame
        • Pressure him or her
        • Give advice
        • Place conditions on your support

If a parent is happy for you to assist them a referral can be made. Please ask your manager for ‘Newham One Stop Shop Referral Form’.

Effects of domestic violence on children

The physical, psychological and emotional effects of domestic violence on children can be server and long lasting. Children can be affected in many different ways as a result of witnessing such violence or abuse. Al children living with abuse are under stress.

The stress which a child will experience can be observed in the following ways:

        • Withdrawal
        • Aggressione
        • Pressure him or her
        • Bullying
        • Tantrums
        • Vandalism
        • Problems in school such as truancy, speech problems and difficulties with learning
        • Attention seeking
        • Nightmares
        • Insomnia
        • Bed-wetting
        • Anxiety
        • Depression
        • Fear of abandonment
        • Feeling inferior
        • Drug and or alcohol abuse
        • Eating disorders

Many children do cope with and survive abuse, displaying extraordinary resilience. However witnessing or experiencing domestic violence is one of the most serious risks to children. .

If a child is displaying any of the above signs you should inform your manager and speak to the parents. You must follow your child protection procedures and document conversations etc. Please see below ‘Confidentiality and Record keeping’ .

Useful Domestic violence contacts are:

National domestic Violence Helpline (run in partnership between women’s aid and refuge) 0808 2000 247 helpline@womensaid.org.uk

Newham action against domestic violence tel.0207 473 3047 naadv@tiscali.co.uk www.naadv.org.uk

NWR tel.0208 522 2460 .

Asian women’s project tel. 0208 472 0528 www.nawp.org

There are three levels of accessing and indentifying children and young people’s level of needs please see the diagram below. Further details are available in a local authority publication called ‘Support and protection for children and young people in Newham practice guide’ this can be found in office. Please ask the manager.

The procedure for a referral:

Parents/carers will normally be the first point of contact, although suspicions will be referred as appropriate to Social services. Any suspicions and investigations will be kept confidential and shared only with those who need to know.

Confidentiality and Record keeping

Whenever worrying changes are observed in a child’s behaviour, appearance or condition, a confidential record will be set up. (Please refer to our confidentiality and sharing information policy)

This record will include:

         •   Document what the concern is, and this should include the following:
         •   Contact details of Parents and Carer
         •    Name
         •    Address
         •    Age of child
         •    Time and date of observations describing the concerns (where possible, the child’s exact words)
         •    Was anyone else there or involved
         •    Who, if anyone has been told about the incident / allegation
         •    Any know relevant history
         •    The date name and signature of the observer

Dragonfly Day Nursery has its own child protection record to document all the above details

Such records will be kept in a locked file and will only be accessible to staff if and when appropriate.

Liaison with other bodies

If you have suspicion of child abuse you would first liaise with the CPO or the DSCO. We will operate in accordance with the local authority. Confidential records kept on the children about whom we are anxious will be shared with ‘The Children’s Triage Services’ if we feel that adequate explanations for changes in the child have not been provided. If we are to report to Social Services, the child’s parents/carers will be informed at the same time as the report is made.

The nursery will maintain ongoing contact with ‘The Children’s Triage Services’ where appropriate, keeping names and numbers of social workers to ensure that we can work together in an emergency.

Supporting families

Care and safety of the child are paramount and with this in mind, we aim to do all we can to support and work with parents/carers.

Where abuse at home is suspected, we will continue to welcome the child while investigations proceed.

Confidential records held on a child will be shared with the child’s parents/carers.

Promoting children’s awareness of their own safety

We will actively promote messages to children about their own safety and protection, such as personal safety, labelling body parts, stranger danger, telling an adult, expressing feelings and good and bad secrets.

Useful documents or website

         •    Service thresholds and descriptors 2009 booklet
         •    Working together to safeguard children 2013
         •    The London safeguarding children board 4th edition available online
         •    Every child matters framework
         •    Support and protection for children and young people in Newham
         •    www.londonscb.gov.uk
         •    www.nspcc.org.uk
         •    www.kidscape.org.uk

Other useful contact:

           Children’s Triage Service
           0203 373 4600

           0203 373 7471, 0203 373 3392

           Metropolitan Police
           101 or 999 (in an emergency)

           East London Rape Crisis Service
           0207 683 1210

This policy is review annually but may change throughout the year as and when local authority procedure change or national changes are implemented.