FAQ's
What do I need to bring to nursery for my child?
We provide meals, snacks, milk and milk bottles. We ask that you provide nappies, wipes and cream. A spare set of clothes, wellington boots and a coat in the winter and a sun hat for the summer. We also encourage you to bring family photos so your child can see familiar faces during the day.
The meals and snacks we provide are prepared freshly on site by our chef and provide a healthy, balanced diet whilst utilising seasonal local produce. Menus are displayed and copies are provided on request. We provide fresh milk and children have access to water throughout the day. We also provide formula milk. Please inform your child’s key-worker which brand your child is use to.
Documentation – why so much paperwork?
It is of the upmost importance that we obtain as many details about your child as possible to ensure his/her welfare at nursery. Before your child’s start date the Nursery Manager will issue an information pack for you to complete and bring with you on your child’s first settling in visit. This pack is your contract with Dragonfly Day Nursery explaining your commitment and the Handbook which gives you a brief overview of some of our policies and procedures.
Your Key person makes their first contact with you the week before your child is due to settle into the nursery by calling you to introduce them to you and to arrange a home visit. On this day you will go through all the forms with the Key person and this will take approximately an hour to an hour and a half. This contains all the personal information about your child that we will require to support them throughout nursery life. We will request for information regarding personal contacts, emergency contact details, family information, medical details and forms which require your signatures.
We are sure you can appreciate there are many legal requirements to which we must adhere. When staff request signatures or information from you, this is because we have a legal duty to obtain this.
What happens if my child has an accident at nursery?
As children develop physically, particularly in their early walking stages, accidents can occasionally happen. In this event the nursery has at least one person (often many more) trained in Paediatric First Aid on site at all times.
If your child has had an accident at nursery you will be informed upon collection of your child and asked to sign an accident form.
In the event of a bump to the head you will be informed by telephone. Your child will be monitored and in most cases will be able to continue with their day at nursery. In the event of a bump to the head causing concern you will be asked to collect your child and a visit to your GP will be recommended. You will be given a copy of the accident form and a head injury advice form.
Should your child have an accident whilst at nursery which requires further medical support you will be contacted immediately and the necessary action will be taken. In extreme cases this could involve calling for the support of a paramedic.
If your child has had an accident at home which has resulted in a physical injury, no matter how small, we request that you inform the staff in their room so this can be documented and is not mistaken for an accident at the nursery.
COMPLAINTS PROCEDURE
Objective:
Dragonfly Day Nursery believes that a successful partnership with parents will lead to openness and honesty about any concerns, wishes or anxieties a parent may feel about the care of their child. We anticipate that most concerns will be resolved quickly and informally by an approach to the appropriate member of staff (key-person or senior staff). If parents are dissatisfied with the outcome or the way in which the matter was dealt with, then the following Complaints Procedure should be followed:
How to make complaint
1) Any parent/carer who is uneasy about an aspect of the Nursery provision should in the first instance talk over his/her worries and anxieties with:
- a) The child’s Key-person or Room Leader
- b) The Manager or Deputy Manager
2) If this does not deliver a satisfactory outcome, or if the problem re-occurs, the parent has the right to make a formal complaint in writing.
3) Once a complaint is made the manager will:
- Record the complaint on a complaints form
- Make contact with parent or carer by telephone or in person
- Arrange a meeting
- Inform Ofsted of the nature of the complaint
- Arrange a follow-up meeting to check what progress has been made
4) If the complainant still remains dissatisfied after an internal investigation has taken place, they are entitled to take their complaint to Ofsted.
Contact details for Ofsted: tel.0300 123 4666
The National Business Unit, Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD
When a formal complaint has been fully investigated, the Manager will ensure that the person who made the complaint is informed in writing within 28 days of the outcome.
